FAQ

​Rotto Ceramic sets itself apart in the tile manufacturing industry through a steadfast commitment to trust, innovation, and quality. The company's diverse product range includes Moroccan Decorative Tiles, Digital Wall Tiles, Floor Tiles, and more, all crafted using advanced technology to ensure both durability and aesthetic appeal. ​

Beyond its extensive product offerings, Rotto Ceramic places a strong emphasis on customer satisfaction and long-term relationships. With a robust network of over 500 dealers, the company ensures widespread availability and support for its products. Each tile undergoes rigorous quality testing during manufacturing, reflecting Rotto's dedication to delivering superior products. ​

Rotto's core values—trust, innovation, transparency, commitment, respect, and quality—guide its operations and interactions, fostering a culture that prioritizes principles over profits. By embracing emerging trends and investing in cutting-edge technologies, Rotto Ceramic continually enhances its product designs and manufacturing processes, ensuring that customers receive innovative and high-quality solutions for their décor needs. ​

• Explore Product Options: Begin by reviewing Rotto Ceramic's diverse tile collections. You can access their e-catalogues here:

• Contact Sales Team: Once you've identified the products you're interested in, reach out to Rotto Ceramic's sales department to discuss your requirements, including product specifications, quantities, and any customization needs.​

  • Phone: +91 96249 23222 or +91 90818 23222​

  • Email: mor.rottoceramic@gmail.com​

  • Request a Quote: Provide detailed information about your order to receive a comprehensive quotation, including pricing, minimum order quantities, payment terms, and delivery timelines.​

• Finalize Order Details: Review the quotation and finalize all aspects of the order, such as payment methods, shipping arrangements, and any additional services required.​

• Confirm and Place Order: After agreeing to the terms, confirm your order in writing and proceed with the agreed-upon payment to initiate production and delivery.

​At Rotto Ceramic, we are committed to delivering high-quality tiles and stand behind our products with a warranty against manufacturing defects. While specific warranty terms may vary depending on the product line and region, here is a general overview:​

Warranty Coverage:

• Scope: Our warranty covers any manufacturing defects that affect the performance or aesthetic quality of our tiles under normal usage conditions. This includes issues such as significant color variations, surface irregularities, or structural inconsistencies that deviate from our quality standards.​

• Duration: The warranty period typically begins from the date of purchase and extends for a specified duration, which may vary based on the product category and market. For precise warranty periods applicable to your purchase, please refer to your sales documentation or contact our customer service team.​

Conditions and Limitations:

• Proper Installation: The warranty is valid only if the tiles are installed following industry standards and Rotto Ceramic's installation guidelines. Issues arising from improper installation, such as incorrect adhesive use or inadequate surface preparation, are not covered.​

• Normal Use: Our tiles are designed for specific applications (e.g., residential flooring, commercial wall installations). Using the tiles outside their intended purpose may void the warranty.​

• Exclusions: The warranty does not cover damages resulting from

  • Accidents, misuse, or abuse.​

  • Exposure to extreme environmental conditions.​

  • Improper maintenance or use of harsh cleaning agents.​

  • Natural wear and tear, including scratches or chips occurring over time.​

Claim Process:

1. Notification: If you identify a potential manufacturing defect, notify Rotto Ceramic or the authorized dealer from whom you purchased the tiles as soon as possible. Prompt reporting helps in timely assessment and resolution.​

2. Documentation: Provide a detailed description of the issue, along with photographic evidence and proof of purchase. This information is crucial for evaluating the claim.​

3. Evaluation: Our technical team will assess the reported defect to determine if it falls within the warranty coverage. This may involve on-site inspection or analysis of samples.​

4. Resolution: If the claim is approved, Rotto Ceramic will, at its discretion, either replace the defective tiles or provide a refund equivalent to the purchase price of the affected tiles. Please note that the warranty typically covers the cost of the tiles only and does not extend to labor costs associated with removal or reinstallation.​

Additional Considerations:

• Shade Variations: Ceramic tiles may exhibit slight color or texture variations between production batches. Such variations are inherent to the manufacturing process and are not considered defects. We recommend ordering sufficient quantities to complete your project to ensure consistency.​

• Inspection Prior to Installation: It is essential to inspect all tiles before installation. Installation constitutes acceptance of the product, and claims for visible defects after installation may not be honored.​

For technical support or assistance, you can reach out to Rotto Ceramic's customer service team via email or phone. Their dedicated staff is ready to help with product information, installation guidance, and maintenance tips.

Rotto Ceramic utilizes high-quality raw materials such as clay, feldspar, silica, and other minerals to produce durable and visually appealing tiles. These materials are carefully selected to ensure the final product meets stringent quality standards.

The MOQ for exports varies depending on the product type and destination. For specific details, it's best to contact Rotto Ceramic directly to discuss your requirements.